Your Business is Growing or Needs to Scale | Conduit Innovation

Your Business
is Growing or Needs to Scale

Congratulations, your business is growing! As your organization prepares to scale further, it’s a priority to ensure that data, processes, technology and people in the business are positioned to be enablers of success.

Ready to begin?

Benchmarking & KPIs

Maturity Level Evaluation

We perform external benchmarking exercises to stack your organization's capabilities against the industry standards and the competition.

The outome of the exervise is a maturity level scoring and assessment:

  • Define Criteria Attributes
  • Internal Escalators
  • Industry Standards Potential Escalators
  • Scoring Ranges and Thresholds (Positive and Negative)
  • Analyze industry reports performed by leading independent analyst parties and availavle data platforms

Laying the Groundwork for Benchmarking

Conduit will assemble an initial data model that will append attributes that are applicable to your customers. The attributes will reveal the interactivity between the seemingly disparate customer/ use case/buying behavior data sets. This will allow for a updated segmentation model which provides tactical benefit to your sales team and marketing teams.

  • Data Analysis
  • ​Segmentation Logic
  • Data Benchmarking
  • Attribute Mapping
  • Funnel/Hourglass Analysis
  • Data Model & Initial Segmentation Logic

Baseline KPIs and Goal Setting

While Voice of Customer Analysis, Persona Development & Buyer’s Journey exercises have become necessary staples in effective Acquisition/Retention & Growth strategies, the need to append this qualitative data with actual buying behavioral data has never been more important to make data-driven decisions.
We work with organizations to Identify critical KPIs and align the metrics by business segment that map to business results to measure results against the expectations and goal setting.

  • Know who your customer is
  • ​Know what they buy
  • Know why they buy what they buy
  • Know how much they buy
  • Know how often they buy

This process lais a solid foundation for the organization to understand and embrace how their customer segments align with each other in addition to how they collectively contribute to the organization's revenue streams to define what "success" means.

Data & Analytics
Knowing everything about your customers is not as beneficial as knowing exactly what you need to know about your customers. The lives of Marketers are not getting easier, they are in fact becoming more difficult. The biggest value that understanding your customers and their subsequent behaviors provide a business is the ability to prioritize what you focus on and who you focus on. 
 
Having the luxury of knowing:
  • What you focus on (the business impact)
  • Who you focus on (the type of customer)
  • Informs what Marketers do (the activity)
The missing link in aligning the subject of your focus, the activity and it’s corresponding business impact is the contextual detail behind that customer’s actions. We believe a succesful data model combines...
  • Customer profiling measures
  • Considers the purchasing lifestyle (consumer) or business environment (B2B) that shape the behavior of customers
  • Actual customer buying behavioral data (sales data)
  • Historical Sales, Marketing & Customer Experience KPI’s 

Data Deep Dive

We identify all the places where relevant and useful data is locked within silos throughout your organization and bring our customer-centric approach to a deep-dive analysis of all of your historical sales and marketing data performance.

Data Modeling

We then build a new data model based on a collection of common customer attributes and segment them into logical groups most important to your business.

Data Enrichment

We map your historical sales data against your personas to determine the real (sometimes hidden) monetary value of each. This provides both marketing and sales with a highly focused list of high-value targets to develop an integrated customer acquisition and retention program.

See Customer One for more information.

Data Gap Analysis

We identify gaps in data and data quality and develop a strategy to solve the problem.

Data Alignment

We share our findings with your leadership team and help align sales and marketing with the customer goals identified in the new data model.

Data Run

We ingest all your raw data where it lives in your various systems and begin to model it out—using key customer attributes and KPIs to power our analysis.

Data Readout

We present our findings and help you prioritize your sales and marketing spend on the target segments most likely to fuel your company’s success.

MarTech Assessment

In order to determine the ideal MarTech stack for your company, we perform a complete accounting and viability assessment on your overarching business goals relative to the market, forecasted sales, competitive landscape, and internal resources and capabilities.


Business Requirements Discovery

We begin by working with you to fully understand your business goals and challenges, as well as your strategies for growth. We then examine your existing marketing technology stack, associated workflows, integrations, and usability for each type of user.

Current State Process Design

We’ll map this preliminary assessment against current and planned sales and marketing efforts and revenue targets to reveal key functionality and scalability concerns, and to determine new workflows that may need to be considered.
 
We will then broker drive consensus around a shared set of business requirements across sales, marketing, IT and your executive team.

Current Technology Assessment

After mapping the business context behind your existing workflows and technology platform decisions, we perform a high-level ROI analysis on your current sales and marketing platforms based on costs, efficiency, and impact on each team as well as your overarching business objectives.

Gap Analysis

 

MarTech Consulting

MarTech Roadmap Design

We recommend the appropriate technology platforms and vendors that meet your requirements at each stage in a fully integrated marketing, sales, and customer experience journey. We share our recommendations and the key features and attributes that led us to our decision.

Conduit Innovation’s 11 Principles for Technology Recommendations

1. The overarching strategic goals of the company
2. The current state of the technology stack
3. How users of the current tech stack leverage the tools they have
4. Feedback to understand shortcomings & opportunities
5. Qualitative/Quantitative behaviors of customers & data requirements
6. Activities, processes & automation that form a strategy for growth
7. Industry standards & best practices
8. Future scalability considerations for strategic goals
9. Tangential systems & potential integration considerations
10. Cost to maintain, support & service
11. Maximum adoption through a 360-degree Technology UVP

Implementation Support

We help you gain alignment and agreement across all internal stakeholder teams and make recommendations for how to proceed depending upon your unique requirements and objectives. This could include managing the implementation and integration process with third-party vendors or developing an integrated reporting solution for all your key stakeholders.

Areas of Focus

  • Ease of use
  • Integration capabilities
  • Implementation timeframe
  • Recurring costs
Voice of Customer (VoC)

We conduct voice of the customer interviews with your customers, past customers and prospects to go beyond job titles and demographics and learn the real emotional triggers that make them want them to learn about your company, make a purchase, and remain a customer for life.

This processes can close the gap between what you think you know about your customers and how they actually feel about and engage with your company.

Voice of Employee

Our Voice of Employee process is designed to examine the behavior of your employee segments across a variety of factors inclusive of how their interact, their beliefs, desires, motivations and finally actions. 

Understanding in-house employee means discovering the real reasons behind their behavior. We identify those external forces enabling you to hyper target , predict & influence behavior of the “right” person for your business's growth.

  • Align Employee Roles & the Value You Provide
  • Develop Context Based Employee Profile Segments
  • Link Profile Segments with Business Impact
  • Uncover External Factors Shaping Behaviors
  • Validate Internal Opinions About Employee Motivations
  • Reconcile Insights to Create Survey
  • Conduct Virtual Video Interviews
  • Synthesize Feedback and Results to Create Final Personas and Journey Maps